Customer Service is at the core of who we are as an organization.  We are responsible for transforming events into experiences – every day with every action.  Our corporate wide customer service platform that supports our credo is the GREAT Experience.  The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.

We strive each day to provide impeccable service, and have implemented a staff incentive program, rewarding employees for going above and beyond their regular job duties for the guest!  GREAT Experience is a customer service philosophy adopted by all Spectra Venue Management facilities and we are committed to ensuring our fans have a tremendous experience while visiting the Encana Events Centre.  Great Experience stands for:

GREET the customer

RELATE with a friendly question

EXPLORE the options

ADDRESS and respond to their needs

THANK the customer and make them feel appreciated

 

Did one of our staff provide you with a GREAT Experience?

Tell us how great they were by texting 778-764-1044 OR Fill out the form below.

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Fill out my online form.

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