Dawson Creek, BC – Global Spectrum Facility Management is pleased to announce that the Encana Events Centre has been recognized by Destination British Columbia as a WorldHost Recognized Business. This winter, 70 staff (fulltime and part time) participated in WorldHost customer service training program making the Encana Events Centre one of the first sports and entertainment venues to receive this designation.

“We are really excited to have been able to move forward with this training opportunity for all of our staff. These initiatives are part of an ongoing commitment to our staff for training but also a commitment to our customers to provide the best customer experience possible,” says Ryan MacIvor, Global Spectrum Facility Management’s General Manager at the Encana Events Centre.

WorldHost is an essential training program in the tourism and service industry, it is nationally and internationally renowned. WorldHost provides employees with the necessary tools to implement excellent customer service in a variety of circumstances.

"Training the Global Spectrum Facility management staff at the Encana Events Centre was a tremendous honour. The Encana Events Centre is now a WorldHost Recognized Business, classified by training over 60% of their staff through the 'Remarkable-You!' program. The Encana Events Centre offers incredible experiences and this WorldHost designation just makes their experiences and service that much better," says Joyce Lee, Manager of Visitor Services and WorldHost certified trainer, Tourism Dawson Creek.

The Encana Events Centre comes into an extremely busy event season this April. “Individuals who have obtained certification, have gained the skills and confidence required to excel at customer service. This investment in our employees, distinguishes this events centre with a further competitive edge. From creating positive first impressions to handling customer issues, the course enhances pride in the workplace & the community,” says Stefanie Oestreich, Global Spectrum Facility Management’s Events Coordinator at the Encana Events Centre.

“Customer service training has a positive impact on an organization’s bottom line, encourages repeat visitation and helps us to achieve our collective goal of becoming the most highly recommended destination in all of North America,” says Marsha Walden, CEO of Destination British Columbia. “This recognition is something to be very proud of and we congratulate the Encana Events Centre for their leadership and commitment to providing excellent customer service for their guests.”

Tourism Dawson Creek offers WorldHost training to all local businesses. For more information about the WorldHost program, visit www.WorldHosttraining.com . If you are interested in registering yourself or your staff members for a session, please contact Joyce Lee, Manager of Visitor Services, Dawson Creek by phone at (250) 782-9595 or email at joyce@tourismdawsoncreek.com

Follow more Encana Events Centre updates via social media at www.facebook.com/encanaeventscentre, www.twitter.com/EventsCentreDC and www.instagram.com/EventsCentreDC

ABOUT ENCANA EVENTS CENTRE AND GLOBAL SPECTRUM
The Encana Events Centre is a production oriented multi-purpose entertainment venue, managed by Global Spectrum. The Encana Events Centre is home to a myriad of events including concerts, rodeos, circuses, ice skating and family shows. Global Spectrum (global-spectrum.com) manages the Encana Events Centre, as well as more than 125 other public assembly facilities around the world. Nearly 24-million people attended more than 15,000 events in Global Spectrum venues last year. Based in Philadelphia, PA, Global Spectrum is part of Comcast-Spectacor, one of the world’s largest sports and entertainment companies. Comcast-Spectacor, which operates in 48 of the 50 United States, also owns the Philadelphia Flyers of the National Hockey League, Ovations Food Services, a food and beverage services provider, Paciolan, the leading provider of venue establishment ticketing, fundraising and marketing technology solutions, Front Row Marketing Services, a commercial rights sales company, and Flyers Skate Zone, a series of community ice skating rinks.

Venue PR/Marketing: Martina Morgan | Brent Hodson 250-795-3305| 250-795-3314
Email: mmorgan@dawsoncreekeventscentre.com | bhodson@dawsoncreekeventscentre.com 

PHOTO CAPTION:
From left to right: Samantha Gibeault, Tourism Development Coordinator, Tourism Dawson Creek, Stefanie Oestreich, Global Spectrum Facility Management’s Events Coordinator at the Encana Events Centre & Joyce Lee, Manager of Visitor Services and WorldHost® Certified Trainer, Tourism Dawson Creek.

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