Top 10 Principles
Customer First
All employees are empowered to use all resources available to serve internal and external customer interactions.
Golden Rule
Treat customers and co-workers with complete respect, fairness and courtesy.
Listen
Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.
Think “YES”
Consistently demonstrate a can-do approach in thoughts and actions.
Be Professional
Represent the South Okanagan Events Centre and Global Spectrum Facility Management in an ethical and positive manner with all interactions.
Positive Attitude
Solve problems creatively by making decisions that positively impact the entire organization.
24-Hour Rule
Act with an appropriate sense of urgency when responding to any and all requests.
Everybody Sells
Suggest and implement new ways to drive and improve business.
Enthusiasm
Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.
Do It Now
Deliver on the things you have committed to doing and are accountable
for producing.
How You Doin?
This is a phrase used by all Global Spectrum facilities across North America. It is our customer service philosophy—we are committed to ensuring YOU have a great time while you are a guest at the EnCana Events Centre.
The “How YOU doin’” service program employs 10 goals to help maintain a first rate facility by providing top-notch service to YOU our customers. The program encourages staff to go out of their way to ensure every visitor feels at home at the EnCana Events Centre. Global Spectrum Facility Management who manages the EnCana Events Centre wants every visitor’s first and lasting impression to be a positive one.
So, when an employee smiles and asks, “how YOU doin’?” answer honestly. We take your answer seriously! It enables us to effectively answer questions, address concerns, and continue to enhance our services in order to help escalate your entertainment experience beyond your expectations!
Has an employee gone above and beyond for you?
Did someone go that extra mile for you? Thank them with an HYD ballot card.
By filling out the HYD ballot card, you are nominating that employee for monthly, quarterly and annual prizes. The management at the EnCana Events Centre takes these opportunities to reward the hardworking staff who make each event a success with monthly, quarterly and annual prizes.
Pick up your HYD ballot card today and drop it into one of the HYD boxes or give it directly to the EnCana Events Centre employee that ensured your entertainment experience was a great one!
Cards and HYD ballot boxes in the EnCana Events Centre are available at:
Tiger Box Office Plus
Suite Level and Concorse Level
